Step away from the keyboard

July 5, 2017

Step away from your keyboard.

Miscommunication is the number-one complaint within work groups.

The underlying culprit?

Choosing to type instead of talk.

Effective communication integrates the trifecta of words, tone, and gestures.

Each time we text or email, we transport a 3-dimensional message through a 1-dimensional vehicle. Pieces get lost along the way.

Texts and emails are meant for information; not conversation.

Opt-out of the illusion that texts and emails should be your primary form of communication. What you gain in efficiency you lose in effectiveness.

Contact with your keyboard will never match contact with your team.

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