We were focused on key workplace engagement tools—building rapport and craving feedback. When they remarked that these important principles seemed timeless and fundamental. In fact…simple.
Then, she paused before saying, “They’re also difficult to apply.” Simple and difficult…now that’s insightful.
What’s the answer to this dilemma? How can you be more effective with the difficult task of applying simple engagement principles that yield positive result in your customer service scores, productivity, and profitability?
These suggestions will help you make headway in the difficult arena of application:
- Focus on one principle at a time. Attempting too many improvements at once will lower your chances of sustaining long-term change.
- Write down the one area you wish to improve. What is it that you want to do better of different? Place this written action statement in a highly visible place.
- Tell someone your intention. Let a trusted colleague know about your goal to apply a particular engagement principle and check in periodically to discuss your progress or challenges.
- Hire a coach. Invest in your own growth and development. Get the support you deserve when it comes to creating new habits that allow you to be more effective.
Highly successful people don’t know more than you. They’ve figured out how to effectively apply the simple principles they already know.
Knowledge is no longer power—application is the new power. Here’s to you becoming more successful by applying simple engagement principles in your life and work.